Refund policy

REFUND POLICY

Effective Date: July 10, 2026

At Zovixs, customer satisfaction is important to us. If you experience any issues with your purchase, we're here to help.

Please read this Refund Policy carefully before making a purchase.

1. RETURN ELIGIBILITY

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original accessories and components, if applicable.

Items that do not meet these conditions may not be eligible for a refund or replacement.

2. CHANGE OF MIND

We do not accept returns or issue refunds for:

Change of mind
Incorrect product selection by the customer
Buyer's remorse
Orders placed by mistake after they have been processed

Please review your order carefully before completing your purchase.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, or not functioning as intended, please contact us within 30 days of delivery.

To help us process your request quickly, we may ask for:

Your order number
Photos of the product
Photos of the packaging
A brief description of the issue

After reviewing your claim, you may choose either:

A full refund, or
A replacement product at no additional cost.

4. RETURN SHIPPING

For approved returns involving defective or damaged products, Zovixs will cover the return shipping costs.

Customers will receive return instructions before sending any item back.

Please do not return products without contacting us first.

5. LOST PACKAGES

If your package is confirmed lost during transit by the shipping carrier, Zovixs will ship a replacement product at no additional cost.

We may first conduct an investigation with the shipping carrier before processing the replacement.

6. ORDER CANCELLATIONS

Orders cannot be canceled once they have been shipped.

If your order has not yet entered the shipping process, please contact us as soon as possible. While we cannot guarantee cancellation, we will do our best to accommodate your request.

7. NON-REFUNDABLE ITEMS

Refunds or returns are not available for:

Products damaged due to misuse, negligence, or improper installation.
Normal wear and tear.
Damage caused after delivery.
Products returned without authorization.

8. REFUND PROCESS

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

9. HOW TO REQUEST A RETURN

To request a refund or replacement, please contact us at:

Email: zovixs.store@gmail.com

Please include:

Your order number
Your full name
A description of the issue
Photos, if applicable

Our support team will guide you through the next steps.

10. CONTACT US

If you have any questions regarding this Refund Policy, please contact us:

Zovixs