Shipping policy

SHIPPING POLICY

Effective Date: July 10, 2026

Thank you for shopping with Zovixs. We are committed to providing reliable shipping and keeping you informed throughout the delivery process.

Please read our Shipping Policy before placing an order.

1. SHIPPING DESTINATIONS

Zovixs ships to the United States and many international destinations.

Shipping availability may vary depending on the destination country and local carrier restrictions.

If we are unable to ship to your location, you will be notified before your order is processed.

2. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Latin America: 10–20 business days
  • Other International Destinations: 10–20 business days

These delivery times are estimates and are not guaranteed.

4. SHIPPING COSTS

Shipping costs are calculated at checkout.

From time to time, Zovixs may offer free shipping promotions.

Any applicable shipping charges will be displayed before completing your purchase.

5. ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Tracking updates are provided by the shipping carrier and may take up to 48 hours to become active.

6. SHIPPING DELAYS

While we work hard to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Natural disasters or other force majeure events

Zovixs is not responsible for delays caused by shipping carriers or customs authorities.

7. LOST PACKAGES

If your package appears to be lost during transit, please contact us.

We will investigate the shipment with the shipping carrier.

If the package is confirmed as lost, Zovixs will send a replacement product at no additional cost.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address.

Zovixs is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.

9. CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

10. DAMAGED SHIPMENTS

If your package arrives visibly damaged, please contact us within 30 days of delivery.

Whenever possible, include:

  • Your order number
  • Photos of the package
  • Photos of the damaged product

Our support team will work with you to resolve the issue as quickly as possible.

11. CONTACT US

If you have any questions regarding shipping, please contact us:

Zovixs

Email: zovixs.store@gmail.com

Phone: +56 920958736